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Troubleshooting
102 TruPortal Software User Guide
Door Tamper Events
Door Tamper Alarm/Restored
Used to indicate tamper condition on any of the four door inputs - DR, RTE, TR, AUX. The
tamper alarm event is generated when a tamper condition is detected on any of the inputs, or
when TR is active. Additional tamper alarm events will not be generated for RTE, TR, and AUX
until all tamper conditions are resolved, however additional tamper alarm events will be
generated for DR while other tamper conditions still exist. The tamper restored event is only
generated when the tamper condition is resolved on all four inputs, and TR is inactive
Auxiliary Input Events
Auxiliary Output Events
“Objects Have Changed” Warning
From time to time, the local browser cache may become out of synchronization with the System.
When this happens, the User Interface will be disabled, and the warning message will appear.
Click the text of the warning to reload the page.
“NTP Sync Failed” Event
The ability to synchronization the System with an NTP server, as discussed in Setting the Date and
Time on page 15, requires that the System be able to access the NTP server via UDP port 123. If this
port is not open (for example, if it is blocked by a firewall), an “NTP Sync Failed” event will be
logged. Consult with the site network administrator to resolve this issue.
Event Code Event Description
Event 14633 Door Tamper Restored
Event 14632 Door Tamper Alarm
Event Code Event Description
Event 14640 Input Active
Event 14641 Input Tamper Alarm
Event 14642 Input Inactive
Event 4170 Input Disabled
Event Code Event Description
Event 10240 Output On
Event 11264 Output Off
- TruPortal™ 1
- GNU Public Licenses 3
- Table of Contents 10
- Introduction 13
- Installing Hardware 15
- System Architecture Overview 16
- Preparing for Configuration 19
- Determining Network Settings 20
- Using the Installation Wizard 21
- Using the Upgrade Wizard 23
- Configuring the System 25
- Logging into the System 27
- Setting the Date and Time 27
- Configuring Network Security 28
- Configure Network Settings 29
- Configuring Security 30
- Configure Site Security 31
- Configuring Card Formats 32
- Add a Card Format 33
- Remove a Card Format 33
- Configuring Devices 34
- Configure Inputs and Outputs 36
- Configure a Door Controller 37
- Replace a Door Controller 37
- Configure Doors 38
- Door Configuration Options 41
- Configure Readers 44
- Configuring Video Devices 45
- Add a DVR/NVR 46
- Add a Video Camera 46
- Add Video Layouts 47
- Configuring Areas 48
- Configuring Anti-Passback 49
- Creating Holiday Groups 50
- Add a Holiday Group 51
- Copy a Holiday Group 51
- Creating Schedules 52
- Creating Reader Groups 54
- Configuring Access Levels 55
- Configuring Operator Roles 55
- Add an Operator Role 56
- Modify an Operator Role 56
- Copy an Operator Role 56
- Configuring Email 57
- Modify an Email List 58
- Add an Email List 58
- Remove an Email List 59
- Disable Email Notifications 59
- Add User-Defined Fields 61
- Rearrange User-Defined Fields 61
- Remove a User-Defined Field 61
- Configuring Action Triggers 63
- Understanding Actions 68
- Add an Action Trigger Record 73
- Configuring a Network Share 74
- Copy a Network Share 75
- Remove a Network Share 75
- Managing Access 77
- Remove a Person 78
- Upload a Person ID Photo 78
- Remove a Person ID Photo 79
- Managing Credentials 80
- Remove a Credential 81
- Managing User Accounts 82
- Creating Reports 83
- Searching for Persons 84
- Monitoring Access 85
- Monitoring Events and Alarms 86
- Export Events 87
- Load More Events 87
- Load All Events 87
- Search for Events 87
- Monitoring Video of Events 88
- Monitor Video 89
- Download a Video Clip 89
- Video Controls Reference 90
- Controlling Doors 91
- Lock Out All Doors 93
- Unlock All Doors 93
- Door Command Menus 93
- Event View Tab 94
- Schedule View Tab 94
- Door Fallback Mode 95
- Controlling Action Triggers 96
- Resetting Anti-Passback 96
- Maintenance 99
- Create a Backup File 100
- Schedule Automated Backups 100
- Back Up Events 101
- Restore from a Backup 101
- Save Data and Custom Settings 101
- Restore Custom Settings 102
- Reset Factory Settings 102
- Updating the Firmware 103
- Managing Language Packs 104
- Add a Language Pack 105
- Remove a Language Pack 105
- TruPortal Software User Guide 106
- Troubleshooting 107
- Diagnostics 108
- Hardware Problem States 111
- Troubleshooting Readers 111
- Troubleshooting Schedules 112
- Tamper States 112
- Power and Battery Events 112
- Backup Battery Events 112
- Device Events 113
- Video Player Errors 115
- Reference 117
- Before You Begin 120
- 4. Click [Login] 121
- Port Usage 125
- Pulse Duration Accuracy 127
- Glossary 129
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