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Topaz
User Manual
358
Contacting Technical Support
For assistance installing, operating, maintaining, and troubleshooting this product, refer to this
document and any other documentation provided. If you still have questions, you may contact
technical support and/or pre-sales.
For pre-sales and technical support assistance, we provide customers with several options (see
Table 19). Our support phone number is available Monday through Friday, 8 a.m. to 7 p.m. Eastern
Time. Protection plans are available for extended coverage.
Note: Be ready at the equipment before calling for technical support.
Table 19. Pre-sales and support contact information
Pre-sales Technical support
Phone: 1 800 428 2733 1 888 437 3287
Fax: 561 998 6160 503 691 7568
E-mail: None [email protected]
- User Manual 1
- Contents 3
- Type of service 17
- Telephone company procedures 17
- Radio frequency 18
- If problems arise 18
- Safety terms and symbols 18
- Chapter 1 Getting Started 19
- About the Topaz System 20
- System Requirements 21
- System Options 21
- Upgrading from Version 1.4.6 22
- Chapter 1 25
- Getting Started 25
- Software Installation 26
- Setting XP sp2 Firewall 28
- Installing a Host PC Server 31
- 16. Click Finish 40
- Chapter 2 Using Topaz 43
- Start Up 44
- Chapter 2 45
- Using Topaz 45
- Log-on Window 46
- Topaz Quick Start 48
- Auto Configuration 49
- Found - not Configured Green 51
- Connected - not Found Red 51
- Found and Configured Black 51
- Default Device Names 52
- Server/Workstation Display 53
- System Navigation Menu 54
- Alt Menu 55
- Alarm Queue Window 55
- Color Status 56
- Main Browser Window 62
- Navigation Bar Structure 63
- Shutting Down the Software 64
- Chapter 3 Events 65
- Events Page 66
- Video Option 67
- Report Printer 68
- Chapter 4 Cards 69
- Card Setup Page 71
- How to add a new cardholder 72
- How to recall a cardholder 72
- Recall by Name 73
- How to modify a cardholder 74
- How to delete a cardholder 74
- Access Page 75
- Photo ID Page 78
- Figure 50.Cards: Photo ID 79
- How to take a photo 80
- How to import a photo 81
- How to print a badge 82
- Masking Page 83
- Information Page 86
- Batch Add Page 88
- Batch Delete Page 91
- Chapter 5 Control 93
- Reader Control Page 95
- How to control a Reader 96
- Alarm Point Control Page 97
- Relay Control Page 99
- Access Trace Page 101
- How to start a Trace 102
- How to stop a Trace 102
- Figure 64.Reset APB page 103
- How to reset all cardholders 104
- Panel Page 105
- Prerequisite: 107
- Database Page 108
- Back Up\Restore Database Page 111
- How to restore your database 112
- Back Up Contents and Logic 112
- Diagnostic Settings Page 113
- Chapter 6 Status 115
- Overview 116
- Field Panel Status Page 117
- Reader Status Page 118
- Alarm Point Status Page 119
- Relay Status Page 120
- Chapter 7 Reports 121
- Figure 75.Cardholders 123
- Figure 76.Cardholder report 124
- System Setup Report Page 125
- Field Panel Setup Report 126
- Chapter 7 127
- Reader Setup Report 128
- Alarm Point Setup Report 130
- Relay Setup Report 132
- Serial Port Setup Report 134
- Security Area Setup Report 136
- Access Groups Setup Report 138
- Time Schedule Setup Report 140
- Holiday Setup Report 142
- Elevator Control Setup Report 147
- Operator Type Report 148
- Capabilities Report 150
- Recall Event Reports Page 152
- Recall All Events Report 153
- Recall By Event Number Report 155
- Recall User Actions Report 157
- Recall Other Events Report 161
- Recall Access Events Report 164
- Recall Alarm Events Report 167
- Alarm History Reports Page 170
- Fields in the Report 173
- Employee Reports Page 174
- Chapter 8 Setup 177
- Operators Setup Page 179
- How to add operators 180
- How to modify operators 180
- How to delete operators 180
- Operator Type Page 181
- How to add an operator type 183
- Time Schedule Page 184
- Security Area Page 186
- How to delete a security area 188
- How to use keypad masking 189
- Access Group Page 190
- How to add a new access group 191
- How to modify an access group 191
- How to delete an access group 192
- Site Settings Page 193
- Custom Fields Page 195
- How to add a custom field 196
- How to modify a custom field 196
- How to delete custom fields 196
- Facility Code Page 197
- Variable Card Page 198
- How to add a card format 200
- Mag Stripe Card Formats 201
- How to modify a card format # 202
- How to delete a card format 202
- Card format questionnaire 202
- Access Card Test Request 203
- Reader Event Page 205
- Alarm Options 206
- Alarm Instruction Page 207
- Alarm Categories Page 209
- Holidays Page 210
- How to add a new holiday 211
- How to modify a holiday 211
- How to delete a holiday 211
- Chapter 9 Hardware 213
- Serial Port 215
- Video Switcher Commands 217
- LAN Communication 218
- How to add a new LAN adapter 219
- How to modify a LAN adapter 219
- How to delete a LAN adapter 219
- Network Communications 220
- Workstation Page 222
- How to add a workstation 224
- How to modify a workstation 224
- How to delete a workstation 224
- How to install a workstation 225
- Click Next to continue 227
- Chapter 9 229
- Hardware 229
- Port usage 238
- Table 18. Port usage 239
- Field Panel Page 240
- Field Panel Setup Page 241
- How to add a field panel 242
- How to modify a field panel 243
- How to delete a field panel 243
- Dial-up Page 244
- Hardware setup 246
- Software setup 246
- Elevator Control 247
- Elevator Relay Numbering 248
- Elevator Relay Interface 248
- Elevator Cab Setup 249
- Elevator Public Access 253
- Reader Setup Page 256
- How to add a reader 260
- How to modify a reader 260
- How to delete a reader 260
- Reader Options Page 261
- Alarm Point 263
- Alarm Point Setup 263
- How to add an alarm point 265
- How to modify an alarm point 265
- How to delete an alarm point 265
- Alarm Point Options Page 266
- Relay Page 268
- How to add a relay 269
- How to modify a relay 269
- Auto Configuration Setup Page 270
- Device Tree 275
- Video Recorder 276
- Video Camera 279
- How to add a new video camera 280
- How to modify a video camera 280
- How to delete a video camera 280
- Chapter 10 Badge Design 285
- Accessing Badge Design 288
- Entering Information 289
- Photo and Signature 290
- Text and Database 291
- Text and Database Options 293
- Chapter 10 297
- Badge Design 297
- Line Attributes 299
- Alterations 300
- Editing Facilities 301
- Center L, R and Center T, B 303
- Pattern Fill Badge 303
- Attributes 304
- File Menu 305
- Options Menu 306
- Landscape and Portrait 307
- Test Display, Test Print 307
- Encode Mag Stripe 308
- Invert Badge on Print 308
- Overlaminate Badge 308
- Reverse Template 308
- Import Bitmaps 308
- Print Selection 310
- Parameters 311
- Strip Bar Code Checksum 311
- Add CC/FC 312
- Color Graphics Maps 314
- Activating Map Screen 315
- Operating the Map Screen 316
- Figure 205.Acknowledge window 317
- Masking Alarm Points 318
- Reader/Door Icons 319
- Relay Icons 320
- Security Area Icons 320
- Camera Icon 321
- Map Links 322
- Map Function Buttons 323
- Configuration Button 324
- Security Area Masking Buttons 324
- Acknowledge Alarm 325
- Alarm Point Masking Buttons 326
- Relay Control Buttons 326
- Reader Control Buttons 327
- Map Tree and Devices Window 328
- Maps Tab 329
- Device Tab 330
- Configuring Color Graphics 331
- Map Configuration Buttons 332
- Add Sibling or Child Map 332
- Detailed Map 333
- Rename Map 335
- Adding Points to Map 336
- Adding Device Points to Map 337
- Adding Alarm Points to Map 338
- Adding Readers to Map 340
- Adding Relays to Map 341
- Adding Security Areas to Map 342
- Setup button 344
- Chapter 11 345
- Adding Camera to Map 348
- Add Map Links 350
- Custom ICON Groups 351
- Icon Category Description 352
- Figure 243.Icon Group 360
- Frequently Asked Questions 362
- Chapter 12 363
- Topaz System Error Codes 365
- Contacting Technical Support 376
- In this appendix: 377
- Access Code Definitions 378
- Appendix B Card Fields 385
- Card Field Definitions 386
- Appendix C Anti-Passback 391
- Anti-Passback Overview 392
- Setup – Site Settings 392
- Setup – Security Area 392
- Control – Reset APB 393
- Alarm Input Numbers 396
- RIM Zone Input Numbers 397
- Relay Numbers 398
- Elevator Relay Numbers 400
- Operator Type Functions 402
- Database DMS1 definitions 404
- File name Description 405
- Glossary 407
- , 260, 262 413
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